Since its inception in October 2016, the HARPS Helpline has been a service available to all industry members, free of charge. The Helpline aims to assist suppliers and growers involved in HARPS.

All calls to the 1300 Helpline number or emails to are responded to by a One Direction ANZ representative.

There are a range of questions that come through to the Helpline number, including, getting started with HARPS, which Certification Bodies can conduct audits for their business, what training requirements are necessary in order to meet the HARPS requirements, as well as questions relating to the interpretation of the standard.

Importantly, the HARPS Helpline is a service available to you if you are faced with an issue or would like to raise a complaint.

Any enquiry to the HARPS can be treated as confidential, that being said, if you would like your feedback passed on to the HARPS Retailer Committee this can be facilitated by our Helpline facility. 

Alternatively, you can email HARPS at or complete an enquiry form, by clicking here.

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HARPS Management Team

Tristan Kitchener is an independent consultant in the Fast Moving Consumer Goods sector, providing advice and support along the grocery value chain, from retailers through to manufacturers and growers. Previously, Tristan was the Group Merchandise Manager, Fresh Produce, at Coles Supermarkets (2005-09), and before coming to Australia held a number of commercial and technical roles at Sainsbury’s Supermarkets in the UK (1997-2004).

Belinda Millard brings more than 20 years’ experience in the Quality Assurance sector. Belinda is a passionate and enthusiastic professional, with a specific focus on food safety and social compliance. Prior to joining the HARPS Project Team, Belinda was the Supplier Approval Manager (Group Quality Technical Services) at Woolworths Limited, responsible for policy setting for product quality and ethical sourcing across the Woolworths Ltd business Divisions.