Since its inception in October 2016, the HARPS Helpline has been a service available to all industry members, free of charge. The Helpline aims to assist suppliers and growers involved in HARPS.
All calls to the 1300 Helpline number or emails to harps@harpsonline.com.au are responded to by a One Direction ANZ representative.
There are a range of questions that come through to the Helpline number, including, getting started with HARPS, which Certification Bodies can conduct audits for their business, what training requirements are necessary in order to meet the HARPS requirements, as well as questions relating to the interpretation of the standard.
Importantly, the HARPS Helpline is a service available to you if you are faced with an issue or would like to raise a complaint.
Any enquiry to the HARPS can be treated as confidential, that being said, if you would like your feedback passed on to the HARPS Retailer Committee this can be facilitated by our Helpline facility.
Alternatively, you can email HARPS at harps@harpsonline.com.au or complete an enquiry form, by clicking here.
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HARPS Management Team
Tristan Kitchener is an independent consultant in the Fast Moving Consumer Goods sector, providing advice and support along the grocery value chain, from retailers through to manufacturers and growers. Previously, Tristan was the Group Merchandise Manager, Fresh Produce, at Coles Supermarkets (2005-09), and before coming to Australia held a number of commercial and technical roles at Sainsbury’s Supermarkets in the UK (1997-2004).
Lena Christl brings over 20 years of knowledge and experience in the food industry. Before joining HARPS, Lena was the National Quality Manager with Montague, which included a focus on continuous improvement around quality, environmental sustainability, social responsibility, and corporate governance. Lena is passionate about helping suppliers, and previously worked as a Senior Food Safety Project Leader for Rulethirteen, where she worked closely with Suppliers to help them achieve better food safety and quality controls to meet customer and certification requirements.